Support
How to get help
Email hello@whatshipped.co.uk.
We reply within 1 business day. We do not offer 24-hour support or phone support.
Please include:
- your Jira site address;
- what you did and what you saw, with the exact message;
- the note title or schedule name, if there is one.
Please do not send issue contents, customer data or credentials.
Who answers
Support is handled by an AI assistant with access to your app's logs; every code change is reviewed by a human before release. Reply 'escalate' at any time and a person will review it.
The app's logs hold error types, ids and counts. They do not hold your issue text.
These always go to a person before we reply:
- refunds, billing and credits;
- security and compliance questions, including questionnaires;
- legal terms, data processing addendums and data deletion confirmations;
- requests about pricing, permissions or data handling;
- feature commitments.
Billing and refunds
Atlassian bills for WhatShipped and handles trials, renewals, cancellations and refunds under its Marketplace terms. Start with Atlassian for billing. We will help where we can.
Feature requests
Email us. Every request is logged and read. We do not promise dates.
Known limitations
- Publishes to Confluence only. Slack, Markdown and email formats are copy-ready text.
- Copy buttons show text to select. They cannot write to your clipboard.
- Regenerate rewrites one audience's whole draft, not a single section.
- Sprint digests list unfinished work as excluded. They do not write a "carried over" section yet.
- Scheduled digests are drafts. They are never published automatically.
- Schedule times are in UTC and start within the hour.
- No translations.
Changes to the app
Material changes are announced on the Marketplace listing.